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Payment and delivery methods

More about payment methods


Payment by cash or bank card

Payment at the office

You can pay for your order in cash or by credit card at our office.



VISA and MasterCard (Stripe)

You can pay for goods in advance with VISA and MasterCard credit and debit cards, which have secure online payment options. You can activate this option in your Internet bank.

After entering data about the cardholder, card number, expiration date and CVV code, the amount of the order will be debited from her account immediately.



PayPal payment system

You can pay using the PayPal payment system.

You can either make a payment in your personal PayPal account or by indicating your bank card number.



Bank transaction

A bank transfer can be made to the bank account indicated on the prepayment invoice. When paying the invoice, please indicate the order number in the explanation. Payment without a specified number may delay its execution.



Delivery


*Standard delivery time is 1-3 business days unless otherwise noted for a specific item.


Delivery of goods to the office

Delivery to our office is free of charge. Opening hours and coordinates can be found HERE.

If you have selected an item(s) to pick up at an office, the item(s) will be delivered there within 1-3 business days, unless a different delivery time is specified for the selected item(s). We will notify you by email or SMS. You can collect your order within 3 (three) calendar days. After these deadlines, the order will be canceled and the ordered goods will be sent back to the warehouse.

To receive an order, you must have an identity document and an order number with you. If your order is received by another person, when ordering, indicate it as the recipient. And if the buyer is a legal entity, then you must have a power of attorney with you.


Delivery of goods to points of issue

If you have chosen delivery to an Omniva or DPD pickup point, they will be delivered within 1-3 business days, unless a different delivery time is specified for the selected items.

Important!

Delivery of an order to an Omniva parcel box is possible only if the goods do not exceed the specified dimensions of the shipment (39 x 38 x 64) and weight (up to 30 kg).

Delivery of an order in DPD packaging can be ordered if the product does not exceed the specified package dimensions (61 x 44 x 37 cm) and weight (up to 30 kg).


Home delivery

If you choose home delivery, we will deliver your order within 1-3 business days, unless a different delivery time is specified for the selected item(s).

Important! Some items have non-standard delivery times. The exact delivery time is indicated on the website.

Home delivery is carried out by DPD, Post Express, DHL. Shipping costs are automatically calculated at checkout. For items of non-standard sizes and weights, as well as for purchases consisting of different items, the shipping cost may be adjusted, which we will notify you by e-mail or by phone. Similarly, for oversized cargo and large orders, the options and cost of loading and unloading are discussed separately.


If you have any questions, please contact us by phone (+371) 23203703 or by email info@motorellas.com